We combine both digital and business transformation to re-imagine and streamline manual business processes into customer-centred, digital solutions. We can work with you to investigate and transform business processes using human centred co-design and LEAN process improvement techniques, then assisting you in rapid delivery of systems and solutions.
Our team provides expert and experienced capability in Business Requirements Analysis, Program and Project Management, Workshop Facilitation, Process Mapping, Customer Journey Mapping, Pretotyping / Prototyping and Data Analysis.
Moving from paper or outdated digital forms to cutting-edge dynamic digital solutions takes the handbrake off your organisation and releases your customers and teams from tedious manual data entry. Designing and building digital forms solutions combines the power of intelligent document generation, smart web forms, data integration to solve customer and business problems.
Our team provides expert and experienced capability in SmartIQ (formerly Intelledox Infiniti) as well as other platforms. Our digitalisation services include analysis and design, build, quality assurance, delivery and execution, production support and sustainment activities.
RPA is an extremely powerful, high ROI tool that produces rapid productivity wins in complex systems and process environments that are resistant to fundamental change. We can automate simple, labourious, time consuming processes using RPA, to make working more efficient and enjoyable for human counterparts.
RPA operates using existing interfaces and is perfect for automatic copy-paste work between systems or automating smaller processes that have strongly defined rules / logic. Our RPA automation solutions are enterprise grade, allow oversight and are easy to design and install.
Are you wanting to transform your business and implement positive change that sticks for the long haul? Partnering with a vendor can help to jump-start your transformation journey, but ultimately YOU have to lead it.
DDP’s coaching and mentoring service pairs your leaders with our experts to create the ultimate transformation leadership team. Our coaches provide your leaders with strategic advice and practical guidance on your transformation journey, acting as a sounding board to fast-track yours (and theirs!) evolution and growth.
With over 30 years’ combined experience spanning strategic and operational transformation domains, our Leadership Team will rapidly grow your team’s capability and confidence. Together we will empower you to create and sustain your transformation goals!
Designing the digital components of your service portfolio. Identifying the capability needed to manage these services, analyse and understand the gaps between current and target state, and articulate the roadmap to deliver your desired business and customer experience.
Conversational Agents (aka. chatbots) simulate a conversation or interaction with a real person and can reduce the workload on front-line staff by addressing initial, simple enquiries that have a standard or known answer.
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