Optimisation of Student Fees
Improving the student experience and the university’s fees revenue and operations.
The Client A Go8 University (in Sydney) - 2021
The Challenge:
The Student Fees process was cumbersome, and communication was ineffective with students, resulting in a high number of overdue payments and significant manual work. This impacted both student experience and internal staff morale.
Our Approach:
DDP was engaged to assist in designing a simpler and more effective approach to managing student fees centred around the needs of students.
Key Outcomes:
Working together with the client, key stakeholders and students over an 8-week period, DDP successfully facilitated the co-design of a future state for Student Fees through:
Identifying initiatives and improvements to help increase efficiency, reduce costs and improve service quality. These were across the areas of Communications, Policy, Processes and Technology.
A co-designed, new student fees process with hands-on input from students, academics, and professional staff, ensuring the development of a mutually agreed and holistic future state design.
Amplification of the students’ voices that informed the co-design of the future state and program of work.
Collaboration of effort to bring together central divisions, faculties and student bodies and help contribute to a culture of ‘One University’.
