Higher Degree Research Transformation
Using the Lean method to enrich the client and customer experience.
The Client
Go8 University
The Challenge
Our client needed help streamlining their HDR services at their university.
The Approach
Delivering a program of work encompassing the future state of:
HDR Admissions
HDR Thesis Exams and Submissions
Key HDR student administrative processes (8 core processes that formed “Manage My Degree”)
Graduate Research Office establishment
HDR Supervisor Management
Key Outcomes
Worked with key stakeholders across a devolved and highly siloed university to streamline, standardise and digitally transform their HDR services. This included (but wasn’t limited to):
Facilitation of Lean Rapid Improvement Events for HDR Admissions and HDR Thesis Exams and Submissions to co-design an optimal and agreed future state.
Streamlining and simplifying policies and digital transformation of key processes, including workflow implementation, integrations, reporting (tracking and management), document generation, and records retention on corresponding student files.
University benefits include:
Enriched and consistent customer experience
Refined policies and procedures
Increased process compliance
Greater process transparency
Enhanced reporting
Improved data quality
Increased record retention
Strategic data-driven decision making
Resources routed to more value-adding and client-focused activities.
