Simplifying Complexity in Digital Transformation
Using innovative thinking for strategic redesign.
The Client
A Commonwealth Regulatory Agency
The Challenge
DDP was the selected partner in 2021 to provide partnership support for a major Online Digital Forms Transformation Program. The agency had over 330 paper-based PDF forms that required like-for-like digital transformation onto a single platform.
This challenge was complex due to:
Single-state forms with minimal inbuilt business logic.
Integrations to the Agency’s ESBs, EDRMS and CRMs.
Our Approach:
The key business drivers were to:
Improve regulatory effectiveness by adapting and modernising systems and processes to achieve efficient and effective risk-based regulatory outcomes.
Enable business process efficiencies by removing noise and delivering a productive and sustainable way of working. They desired to drive comprehensive process alignment that removed manual effort.
Improve technical platform sustainment by reducing technical debt, increasing the speed of forms digital delivery and exploring opportunities to move to a SaaS cloud operation.
Improve end-user and staff experience by enabling and empowering staff to provide the best quality user experience for their practitioners that is simple and easy to use.
DDP provided assistance across a two-phased approach:
Analysis and Design:
Comprehensive review and analysis of current state form offerings and underlying business process, requirements, pain points, and opportunities for improvement.
Stakeholder engagement and workshops to elicit requirements.
Design/consolidation of 200+ registration forms into a common solution design.
Drafting of detailed design documentation, specifications and testing plans.
Digital Transformation :
Assessment of the technology stack, with strategic advisory support regarding the alignment of solution/architecture/methodologies to best practice and move to SaaS.
Coding/development of eForm solutions.
Key Outcomes
Upgrade Implementation Plan with detailed insights surrounding approach and risks.
Comprehensive Platform Analysis/Remediation and Forms Audit Reports.
Strategic design recommendation consolidating 200+ disparate registration forms using conditional logic, reducing the Agency’s technical debt, maintenance and management overheads by orders of magnitude while facilitating a consistent user experience.
Planning for development and implementation of eForms transformation program.
Design, development and delivery of eForm solutions.
