Streamlining Student Processes
Co-designing opportunities to simplify the student results and awards processes for seamless operational efficiency.
The Client
A Go8 University (in Sydney) - 2021
The Challenge
A top university in Sydney needed help streamlining its Student Results and Awards (SRA) processes.
Our Approach
DDP was engaged to:
Consolidate, refine and document the current end-to-end SRA processes and associated dependencies from exams, records, awarding and conferral.
Reduce the manual effort required to manage the SRA process, enabling the redirection of administrative effort away from repetitive tasks and supporting more complex and creative administrative tasks.
Process map the end-to-end processes and identify system, people and policy touchpoints.
DDP completed this work through:
Process Identification and Mapping
Current State Exploration and Analysis
Time and Motion Analysis
Key Outcomes
DDP worked with the client to produce the following outputs and outcomes:
Pain points and areas for improvement, in particular, identifying challenges surrounding technological support mechanisms, compliance with policy and touchpoints across the Student Administration Services teams
Opportunities to simplify, standardise and digitalise SRA processes to support the adoption of a ‘One-University’, student-centric approach.
Development of a roadmap, including prioritised improvement initiatives and an associated implementation plan.
