Processes that Put People First

Delivering an enterprise-scale business and digital transformation program.

The Client

Go8 University

The Challenge

A highly-complex and devolved Go8 university wanted to reimagine and streamline manual business processes into customer-centric, dynamic software solutions to improve the internal staff experience and reduce errors.​

Our Approach

Members of the DDP team assisted the client in delivering a whole university digital transformation program to drive and embed change successfully to:​

• Create significant ROI and positive annual benefits for the university.​

• Transform internal key forms and processes.​

• Create consistent and improved user experiences.​

• Establish a Digital Transformation Centre of Excellence.

Key Outcomes

Delivery Impact (at 5-year milestone)

• 20+ end-to-end digital solutions developed​

• 100+ paper-based processes transformed​

• $6.3m reduction in process administration cost​

• 250,000+ records automatically uploaded to an electronic records management system​

• 2.7M pages of printing saved (209 trees) ​

Organisational Benefits

• Consistent, enriched & personalised customer experience​

• Refined policies and procedures​

• Increased process compliance​

• Greater process transparency​

• Enhanced reporting and analytics​

• Improved data retention and quality​

• Increased record retention​

• Facilitation of strategic data-driven decision making​

• Resources re-routed to value add activities​.

• Enhanced business resilience and online accessibility